Built on Core Principles
Found in 1921, State Auto has grown from a humble $15,000 in assets to becoming a $3 billion organization. With over 2,000 employees and providing coverage across 33 states, State Auto has extended its reach dramatically since its creation over one hundred years ago.
With a focus on innovation since day one, State Auto has made itself stand out from the competition with a desire to do things differently. Their primary focus has always been to improve the insurance process for their customers by providing a fair and secure process.
Most impressively, despite over one hundred years in the business, State Auto believes they are not defined by their history, but rather by their people. Their impact isn’t just focused on the customers they serve, but the local communities they work in as well. With over 4,000 hours invested into non-profit work by State Auto employees every year, this company continues its goal to improve the lives of as many people as it can.
Strategy
Reliability, innovation, and trust have long been core principles for State Auto. With these core principles in mind, KCI WORKS and Construction Systems Inc., fabricated and installed a solution that would reflect what State Auto customers and employees have come to expect from this longstanding company.
This lobby is multifunctional: customers and guests now have an enhanced sense of arrival as they are waiting to be seen by State Auto staff and can comfortably rest and enjoy the décor established by the soft lighting and hickory seats. It also serves as an auditorium where guests can view the large flat screen tv centrally located above the lobby floor or have a guest speaker stationed at the front of the seating area. The new lobby area also reflects the ideal State Auto brand positioning and provides the State Auto team with an updated area for team meetings.
Result
KCI WORKS collaborated with Construction Systems Inc., to fabricate and install this new infrastructure. The final result delivered a space that enhances communication and collaboration between State Auto customers and team members. This new lobby has received high praise from staff and regular customers for the improved lighting, seating, and aesthetic.